![]() ![]() If your key has already been used, support will not be able to free up the key or move it to another account. This error message indicates that the key you are trying to redeem has already been used on another UBISOFT ACCOUNT. Please note that entering an invalid key 10 times may result in a temporary ban of one hour.Before entering the key in the activation key field, make sure to hit the backspace button two to three times to clear the box.Avoid using copy/paste when entering your key, as that may cause problems. ![]() You must enter all of the characters in upper case, with the relevant dashes.The format of the key should be either 16 or 19 digits, as below:.If you receive the error message This CD Key or Activation Code is not valid. Modified on: Thu, 27 May, 2021 at 2:24 PM ![]()
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